Booking Information:
Arrival & Departure
Check-in from 3:00 PM to 6:00 PM
Check-out from 8:00 AM to 10:00 AM
Child Discount
We are happy to welcome your children – those up to the age of 3 stay with us free of charge.
Please note, however, that we charge a one-time fee of 10 euros per stay for a provided crib.
We kindly ask you to register all persons when booking to avoid any delays or misunderstandings upon arrival.
Local Tax and Mobility Fee
The local tax including the mobility fee is 3.50 euros per person per day and applies from the guest’s 15th birthday.
The Salzburg Transport Guest Mobility Ticket is a unified ticket for all overnight guests in the state of Salzburg. Funded by the mobility fee, it offers all our guests an attractive way to use sustainable transportation during their stay.
Cancellation Policy
In case of cancellation, the terms of the Austrian hotel regulations apply.
To avoid inconvenience for both sides, we kindly ask you to inform us as early as possible in case of a cancellation!
- Cancellation more than 2 months before arrival / No cancellation fee
- Cancellation 2 to 1 month before arrival / 40% of the booking amount
- Cancellation 1 month to 1 week before arrival / 70% of the booking amount
- In the last week before arrival or in case of no-show, late arrival, or early departure / 90% of the booking amount
To avoid cancellation costs in case of illness or other unforeseen reasons, we recommend purchasing travel cancellation insurance.
General Terms and Conditions for the Hotel Industry
European Travel Insurance
You can purchase your insurance here:
http://start.europaeische.at